The treatment of some of the clients was right down nasty and unprofessional. Six members of the staff were at the three open tellers, but that didn't necessarily meant faster service.
When asked about the drive thru teller I was informed that they won't open the lanes again, so this branch effectively doesn't have them anymore.
The only semblance of service beyond the teller came from a guy that asked if anyone needed help from afar and disappeared right after. People came in and formed a line waiting for someone to come and talk to them, and only after one of the clients waiting at the teller line went looking for a staff member they got service.
I normally don't bother to give review until visiting this establishment. This us by far the worst banking experience. I can't think of one thing they do right. If you have the option to go somewhere else, please do. Even the worst local banks are 10 times better. I wish i could give it no star at all. Its so bad that am here at the bank right now writing this review
I don't normally write reviews but this bank has given me the worst banking experience time and time again. There's six people behind the counter. One person is helping a customer. Two workers on the same computer, trying to figure out a check problem for about 40 minutes. Two other workers talking near the back wall and the last guy counting money. Something isn't right when there's 6 workers and only two customer being helped. There is absolutely no urgency and regard for customers time. The guy behind me just left because the wait was too long. This branch is not being managed right. I'm a branch manager for a different company and I would get fired if my branch was performing in this manner. Bank of America will be losing my business along with my family's if they don't do something about this location soon.
I have never stepped inside this branch, and after I witnessed here, I will make sure never to come in again.
The drive thru teller was closed and the line inside was long and slow. Of the five tellers inside only three were open and one of the three actually closed while I waited in line. At the longest the line was over twenty people.
At a times two of the staff watching the others working would glance with lost looke at the teller screen as if they were looking at reentry calculations for a space capsule. That was the most bizarre thing I had ever seen inside a bank. It frightens me that these people have access to my account.
This has to be the worst Bank of America location I know of. Slow and disorganized. Clueless staff that help customers as they see fit. I love close by but will never go to that location again. It's a nice looking location but very poor service.
There are a lot of negative reviews of this bank and I understand why. There are long lines and they lack a drive-thru. However, I still received excellent customer service. I dealt with the Merrill Edge representative, Steven, who was efficient, professional, and friendly. This bank seems to regularly get more customers than they can handle, but I appreciate the service I was given by the slightly overworked employees.
Bank Of America Financial Center is a US Bank based in Beltsville, Virginia. Bank Of America Financial Center is located at 10630 Baltimore Ave, Beltsville, MD 20705, USA.
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